Shipping Policies
Weather permitting, we can ship plants via FedEx or UPS 2nd Day Service or via USPS Priority Mail. Currently, the default shipping method for orders placed through the website using PayPal is USPS Priority Mail. If you would like to ship via FedEx or UPS please submit your order via email or by calling the greenhouse during normal business hours; please click here to contact us. We will then calculate your shipping costs and email you an invoice. We will require payment via credit card before we ship. We also accept checks, but we will hold orders until your check clears, unless you are an established customer.

We generally ship orders on Monday or Tuesday of each week. Orders received after Tuesday 10:00 am EST will be shipped the following Monday or Tuesday. In extreme weather, we may hold shipments until the weather clears. See Guaranteed Delivery below for more information.

We charge a flat rate of $8.50 to ship a single plant anywhere in the continental United States via USPS Priority Mail. We do not ship overseas. In most cases we can combine multiple plants in one shipment. We charge a flat rate fee of $3.50 for each additional plant. For large plants or plants in bud we may not be able to combine shipping. We do not charge an additional packaging fee; the flat rate fee is all inclusive.

Same day shipping is available for an additional cost. Customers have the choice of Fedex Standard Overnight for a Fedex upgrade charge of $23.00; Fedex Priority Overnight for a Fedex upgrade charge of $30.00; or Fedex Priority Saturday delivery (where available) for a Fedex upgrade charge of $38.00. Standard Overnight or Saturday delivery are not available in rural areas.  

Guaranteed Delivery

We ship our plants in pots to minimize plant stress. We take great care in packing our plants, but since weather conditions vary dramatically based on location and season, flowers and buds are not guaranteed to arrive intact. If the shipper severely damages the box, harming your plants, please contact the carrier immediately, file a claim with them and notify us within 48 hours.

We cannot be held responsible for delivery delays related to circumstances beyond our control (natural disasters, inclement weather, extreme heat or cold, acts of terrorism, etc.). FedEx and UPS do not guarantee perishables. If you live in an area that experiences extremely cold or hot weather, we cannot be held responsible for damage due to either extreme heat or cold. Generally, we will not ship to your area if we are aware of adverse weather conditions.

We offer insulated winter packaging for shipping to cold areas. Weather conditions will be checked and it may be determined that the insulated wrap is necessary to aide in the safe arrival of our product. We will charge a $2.50 fee for single insulated wrap and $5.00 for double insulated wrap. When shipping to an area that is below 30 degrees, we may recommend holding the shipment. We can also include a 72 hour heat pack with your order for an additional charge of $3.50.

Damaged Shipments

In the event that damage is evident upon receipt of an order, please keep all packing material and plants and report the damage to us within 48 hours of receipt. Our shipper may require proof of the damaged items. We may also request the return of damaged items. Failure to report damage within 48 hours of receipt of order voids our guarantee.

We will refund or replace damaged product when the above criteria is met. We will file a claim with our carriers for any damage, but shipping costs are not refundable unless the claim is honored. If you choose replacement plants, additional shipping charges may be applicable.

Arizona Shipments

Due to Arizona State Agricultural Inspection Regulations additional charges apply to shipments made to Arizona. Please contact us for additional information.

Availability

All offerings are subject to availability and prices are subject to change without notice. During holiday periods or special occasions we advise you to place your orders early because supply is not unlimited. Our suggestion is two weeks or more. We will do everything in our power to ensure that you get your first choice but in the unlikely event that the plants you want are no longer available we may have to substitute or contact you to suggest alternatives. If you are ordering less than one week before a special occasion we recommend that you nominate a second choice.

Packaging Charges

All orders are subject to a $1.50 packaging charge, which covers the cost of the packaging materials.

For tracking your order with Fedex, visit:
http://fedex.com/Tracking